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Mid-life crisises don't just happen at MID-LIFE anymore…bring back Mary POPPINS!

Do you feel the need to get more done? Do you have long to-do lists? Are you doing “stuff” but still can’t get “anything” done?

If you answered “yes,” you could be headed to a mid-life crisis. These things start small, and then they snowball….take for example:

I had a conversation with a woman yesterday that BLEW my mind. She’s young, beautiful, smart (she’s my “go-to” person when I need info), socially connected, socially conscious, and someone who gets STUFF done. I’m talking A LOT of stuff. She juggles a demanding job, participates in the local apartment association, fun/loving family woman, successful - one word AMAZING. (Let’s call her Mary Poppins going forward.)

Mary Poppins said to me, “I need to find a way to get more done. I want to take a class on prioritizing and how to get more done.” WHAT? I was so surprised. Get MORE done? MARY freeking POPPINS? WOW.

I recently took a class on MOLD. The one thing I learned in this class,  was this: Address the problem, not the symptom. So, in the mold case, the problem was moisture, and the symptom was mold. Treat the moisture problem and the mold will disappear.

For Mary, her sypmtoms included keeping long lists and feeling dissatisfied with all that she had done. As we talked more, I was able to uncover the real problem – lack of motivation.

We’re not talking about the momentary lack of motivation where a simple PEP talk would cure you. We’re talking about a full-blown lack of motivation. The kind that if left unaddressed, leads to a MID-LIFE CRISIS. The kind of crisis where you wonder who you are, why you’re here, and why you gave up on your dreams. All the sudden, you buy a fast car, join a band and dye your hair pink – try to live the dream all in one fell swoop. This doesn’t cure it either. Mid-Life Crisises don’t just happen at mid-life. They can happen to anyone, anywhere, anytime. They take time to build up.

How do we address a lack of motivation before it becomes a full blown mid-life crisis? Before you quit your job and dye your hair pink?

In talking to Mary further, I found that in her attempt to get more done, she had cut out many of the things she  enjoyed – singing happy songs, painting as a creative outlet (she had always wanted to be an artists!), and yoga. In the time that she used to read books, paint and practice yoga, she replaced those with career oriented activities – meeting with MORE clients, analyzing traffic patterns, and learning about the widget building process (and how to turn widgets into socially conscious “green” widgets), the list goes on and on. FUN? NOT.

I encouraged Mary to treat herself - allow herself the outlets that she so desperately needed. Take a class on painting! Join a choir or singing club! Find a yoga group – not only practice yoga – but talk yoga! I promised her that is she did so, even 1 hour a week, she would find that she would be so much MORE motivated at work. (Let’s bring the POPPINS back to Mary!)

I also encouraged her to find a way to bring those parts of her outlet to her career, if possible. Was there some way to intertwine yoga & the multi-family industry? Was there some way to intertwine her love of painting and her career? Could she start a singing club on site? How much happier would Mary be if she could?

Why do I mention this on a blog for the Multi-Family industry? Because Mary is not just one person, she is almost everyone person I meet in this industry. In the Apartment (multi-family) industry, it’s serious business. So serious that many of us have sucked all the fun out of it and replaced it with 100% serious business 24/7. We’ve all gone from Mary POPPINS to plain Mary!

I think the opposite. The Multi-Family indsutry is one of the most exciting, most diverse, most fun industry I have ever and will ever participate in. There are TONS of avenues that we travel where we can bring the fun. WE are our own worst enemies- we have chosen to cut the fun out in order to make room for more work. Let’s choose to bring the FUN back in.

When I was on-site, I once taught a cooking class, hosted off-the-hook FUN events (complete with aerialists, acrobats, and fire-slingers – email me if you don’t believe me and I will send you a link to pictures!), hosted “neighborhood socials,” had the oppotunity to pick out FABULOUS art for my community, hosted “jewelry” parties and fashion shows all in the name of WORK! Did my boss tell me to do these things? NO. Did I get in trouble for this? NO – in fact, my property won 5 MADACS awards for all the fun we had. My goal was to make the property successful. To do that, I brought the FUN to work. Here’s a picture of us on our 5th award at MADACS gala. Looks like fun, huh?

In the Multi-family industry, I believe we have so much more opportunity to bring the FUN into our lives than most other industries. Whether you like to cook, network, party, admire art, wear jewelry, read books, juggle fire, play music, whatever tickles your fancy – YOU have a greater opportunity than many in other industries to bring THAT to work. Whether you are a site manager, leasing agent, maintenance man, bookkeeper, caretaker, vendor, service provider, you NAME it, YOU have the opportunity to bring IT to work. – then see how much you can get done! In the words of Disney’s Mary Poppins, “A spoon full of sugar makes the medicine go down!”

What kind of FUN have your brought? Leave a comment and see how much fun we could all be having!

Don’t Get it? RENT SODA. GET IT!

-Daisy Nguyen in Minneapolis, Minnesota

CEO

RENTSODA-small

Business & Marketing Consulting to the Apartment Industry

Web: RentSoda.com   Email: Daisy {at} RentSoda(.)com

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Leasing: 10 Steps From SAD to RAD!

Here in Minnesota, we blame the leasing slow-down to the weather – we tell ourselves that no one wants to move when there is snow on the ground. (And who would really?)

It’s not the snow. It’s SAD. (Seasonal Affective Disorder) And it happens EVERY year, EVERY where. So let’s not get our undies in a bunch! If you can plan it right, you’ll forget about being SAD and become RAD (Rocking All Day!)

Below is RENT SODA’s 10 step program from SAD to RAD:

  1. ACCEPT that SAD does happen. Your prospects get SAD, and they don’t want to move. Your office is afflicted by SAD, and it’s hard to keep a positive attitude. First step is to ACCEPT that SAD happens!
  2. The second and MOST important of the 10 activities, is to GET OVER IT. SAD happens to good people! Let’s stop whining about how bad it is, how bad it might be, how bad it’s going to be, how bad the economy is, stop worrying, stop attracting that negativity! It’s one thing to accept it, but let’s not wallow in SAD-ness! GET OVER IT.
  3. Every time you accomplish one of these steps, cross it off your list! Now that you’re over IT, breathe in, breathe out, and print out this list to be used as your CHECKLIST.
  4. Update, refresh, renew your ILS listings: This is a great time to look at all of your ILS’s. Who are you using? What new features have they implemented that you may not have taken advantage of? Many times, our ILS vendors are responding to our feedback and requests. They are constantly changing their programs, adding features to meet our needs. TAKE ADVANTAGE of their new features. Don’t just glaze over something. Look over it, review it, assign it to someone on your team, and take advantage of all the new features your ILS has to offer!
  5. Evaluate if your current ILS’s are doing what you need. If not, change it up. Add new ones. There are new listing services coming on-line all the time. Many are extremely affordable. Some are free!
  6. Take a look at your Craig’s List adds. NO, STOP, take a REAL GOOD look at them. Some of those craig’s list ads are embarrassing. These look nothing like your brand, your image, or your other internet listings. Now is a good time to design, tweak, and change those ads to match your image and brand. Tired of posting craigslist ads? There are a TON of services that will post them for you ALL at an EXTREMELY affordable price. (Usually under $40.00/property/month!) If you need a list of providers, email me.
  7. Join a networking group in the industry. You local apartment association is a great place to start. Getting involved in a committee or group is an awesome opportunity to be around other people in the industry. It’s so easy to get caught up in our own thing and forget there’s a WHOLE world of ideas out there! Get out there and collaborate, share, and learn through your participation in a group other than your own employer. If there isn’t a local apartment association in your area, join a networking group that interests you. There are tons of marketing groups, young professionals groups, political groups, etc. You name it, there’s a group out there that you can join, share, learn from and grow with! Ask around for recommendations, and if all else fails, try http://www.meetup.com/
  8. Refocus on resident retention. During the spring/summer months, your leasing agents spend a lot of time doing call-backs to follow-up on ALL those prospects. Now that the prospect list has dwindled to a few a week, use that time to have your leasing agents call on current residents. Call them to follow-up on maintenance items, call them to say thank you, call your residents to wish them a happy new year. Whatever the reason, your residents probably don’t hear from you very often – except during an emergency or if rent is overdue. Use this opportunity to create a positive, no pressure interaction.
  9. Work on boosting your apartmentratings.com ratings. If you have had any positive interactions with any of your residents during this time, follow-up with a personal phone call (don’t just send them an email) and invite them to write a review on apartmentratings.com.
  10. Shake it up and shake SAD out. Smile, shake hands, hug someone, wave, say “Happy New Year!” dance, laugh, giggle. Shake it up and shake SAD out.

Use this SAD time wisely, and in doing so, you can turn leasing from SAD into RAD! (Rocking ALL DAY!)

Do you want to add steps to Leasing: From SAD to RAD? Post a comment or email me and add to the 10 step program.

Don’t Get it? RENT SODA. GET IT!

-Daisy Nguyen in Minneapolis, Minnesota

CEO

RENTSODA-small

Business & Marketing Consulting to the Apartment Industry

Web: RentSoda.com   Email: Daisy {at} RentSoda(.)com

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Dear Apartment ILS: KISS! (Keep It Simple Silly!)

We all have a love/hate relationship with our apartment ILS’s. We love them for everything they do, and we hate them for everything they do. Yes, I’m talking about Rent.com, ForRent.com, Apartments.com, Move.com, ApartmentFinder.com – those are my big ones, but I’m sure I’m not mentioning dozens of other ones. I’m talking about ALL of them! Don’t get me wrong, I love all my providers! They bring me traffic. Traffic is king these days. The provider’s sales agents are great – friendly, helpful, a HUGE resource to apartment communities. But, the actual services all lack something EXTREMELY important - make it easy for the prospect! KISS! (Keep-It-Simple-Silly!*) (*I hate calling anyone stupid, so have replaced stupid with silly)

A recent blog post I did and two recent discussions on Multi-Family Insiders got me to thinking:

Give the prospect what they want. In the end, they are our customer.

To read the recent RENT SODA blogpost and discussions on MFI that got me to thinking, click below:

There’s a MARKET for THAT! (my RENT SODA marketing blogpost)

Advertising on Yours (and Others’) Good Names : an MFI discussion started by Mike Whaling

The ILS Conundrum – an MFI blogpost by Mark Juleen

Why can’t the ILS model be more simple, and cater to the prospect? Make it easier?

If they get THEY want, you get more traffic, and you drive more traffix to US, and we get WE want…everyone’s happy!

I’ve been a renter before, and as a renter, or anyone looking for a service for that matter, I love it when:

  1. …someone else has aggregated all the information for me into 1 BIG list. i love LISTS! I’m lazy, I have limited amount of time, and I need to find the RIGHT apartment without spending all my free time looking for an apartment. Come on, I have a life that I want to live. Being a professional apartment shopper is not my gig!
  2. …once I’m on your site, make it simple for me to find my dream home. (i.e. if I’m looking for Minneapolis, don’t give me all the listings out in the suburbs! REALLY? Do you think that providing me with listings all the way out to Timbuktu serves me in anyway?) The more time I spend frustrated on your site, the unhappier I become.
  3. Provide me with reviews. REALLY. Amazon does it, ebay does it, Best Buy does it – everyone and their dog allows for comments and reviews. I want to hear what other people like me who have done this before think.
  4. Link me to the property. Come on, I know you want me to stay on your website so you can provide a report to those that pay you on how long the average user stays on the website. But REALLY? Once I have narrowed down the list of who I want to visit, I want to VISIT them. Make it easy for me!

What do YOUR prospects and renters want from an ILS? As a renter, what do they want to make the experience easy and enjoyable? Please leave a comment with your thoughts. In the end, we should give the customer what they want, and they’ll continue to come back for me. Let’s see if we can get the attention of the ILS’s!

Dear Apartment ILS: KISS!

Don’t Get it? RENT SODA. GET IT!

-Daisy Nguyen in Minneapolis, Minnesota

CEO

RENTSODA-small

Business & Marketing Consulting to the Apartment Industry

Web: RentSoda.com   Email: Daisy {at} RentSoda(.)com

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What should we be "facebooking?" in the Multi-Family industry?

OK, so now that we’ve established that facebook does have a positive ROI, that we SHOULD be “doing it,” the question naturally becomes, how/what should we be “doing” on facebook?

This is PART III of a 3-part series. You can read the intro here:

Intro: 3 facebook questions everyone asks when starting out… 

OR Part I: The ROI of Facebook – the Value of Creating Community

OR Part II: Facebook-itis: Addressing the Fear of Facebook head-on!

This is a loaded question, as many times, in our industy, we are focused on leasing apartments. We naturally want to tout our advatanges and post our specials – the way our traditional marketing avenues with print advertising and ILS’s have allowed us to do. Please keep in mind that for our industry (as we have now discussed on the ROI of facebook – the Value of Creating Community), facebook CAN be a marketing tool, however, it is first and foremost a connecting and communications tool to creating and fostering community. Facebook is NOT traditional, so to be able to use it as a marketing tool, we will need to think about it non-traditionally. Throw away those ideas of just blasting what your community is about, “advertising” specials, or listing prices. To better help you determine what you should be “doing” on facebook, let’s address a couple of basic questions:

  1. Who do you think your community’s “friend” or “fan” is?
  2. Why do you think they are would accept a “friend” or “fan” request from you?
  3. What do you think your “friends” or “fans” are there to see/hear?

These are the questions you SHOULD be asking and answering to determine what SHOULD go on your facebook page. IF your facebook page consists of 100 eager prospects just waiting for a rent special so that they can finally sign a lease with you, than by all means, advertise your rent specials.

I don’t think this will be the case for 99% of sites out there!

I’d like to open this up for discussion. Please leave a comment that answers the 3 questions noted above. If you don’t feel comfortable leaving a public comment, email me! (Daisy {at} rentsoda(.)com) My next article will compile all your private and public comments to share with all. (If you email me privately, I will leave include your comment, but won’t quote you. If you leave a public comment, I may quote you & link to your company. – OR tell me how you want it handled!)

Don’t Get it? RENT SODA. GET IT!

-Daisy Nguyen in Minneapolis, Minnesota

CEO

RENTSODA-small

Business & Marketing Consulting to the Apartment Industry

Web: RentSoda.com   Email: Daisy {at} RentSoda(.)com

Become a fan of RENTSODA on facebook.  Connect with RENTSODA on LinkedIn!

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Facebook-itis: Addressing the fear of facebook head on!

Part II: Facebook-itis: Addressing the fear of facebook head on! AKA Should my site(s)/apartment community(s) ”do” facebook? - This is usually asked by someone who realizes that they NEED to be on Facebook – because everyone ELSE is thinking about it or already “DOING IT.” Heard the buzz, now wondering…

This is PART II of a 3-part series. You can read the intro here:

3 facebook questions everyone asks when starting out… 

OR Part I: The ROI of Facebook – the Value of Creating Community

This is a great question. And the answer is as simple as YES.

KNOW THIS: In the Multi-family residential industry, we know who our typical renter demographic is - the biggest group of renters is ages 18-30. (Demographic information from NMHC - to see more demographic information, click here.) Our second biggest group, ages 30 – 44, and then 3rd largest demographic age group is 45-64, and then 4th is 65+.

KNOW THIS: Facebook demographics, as reported by istrategylabs.com as of 07/04/09, reported that the largest demographic of facebook users, ages 18 – 34 years old, totalled over 36MILLION users. The 2nd biggest demographic age group reported was 35-54 years old - totalled over 20MILLION users. The 55+years old user group totaled over 6MILLION users. The 55+ group was growing at a rate of 513% from the first half of 2009. (For complete istrategylabs.com statistics on facebook-click here. To see facebook’s statistics click here.) If your renter or prospect isn’t already on facebook, they WILL be. Will you be there to welcome them?

Technology continues to change, and with change comes new technology. Stay current with the new technologies – that’s how today’s business is done. (And for the most part, they can make life easier!)

If you think facebook maybe a fad – so what? A fad that has the attention of over 62MILLION U.S. users. WOW. GET IT while the gettin’s good. And if something else comes along, you can get GET THAT too.

And what about fear? Let’s address those fears quickly: Fear that you maybe exposing yourselves to liability? Fear that you may project the wrong image? Or fear that you may say the wrong things? Or fear that this might be too much work?

Well, to quote one of John Mayer’s recent tweets, ” …life may continue to be hard for you.” (For John Mayer’s full tweet/quote in its original context, click here and look at November 7th, 2009′s tweet.)

-Hey, I’m just being real. Agree? Disagree? LOVE IT? HATE IT? Still undecided? Want to chat? Leave me a comment!

Don’t Get it? RENT SODA. GET IT!

-Daisy Nguyen in Minneapolis, Minnesota

CEO

RENTSODA-small

Business & Marketing Consulting to the Apartment Industry

Web: RentSoda.com   Email: Daisy {at} RentSoda(.)com

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3 Facebook questions everyone asks when starting out…

People ask me all the time about facebook. Some people are just confused, some are scared, some are excited, some are clueless, still others hesitant, and then there are those who FAKE it! (You know who I’m talking about!) Why all the confusion? Why all the ruckus? I just don’t get it, and if you have been reading my posts and know my tagline, well, I GET IT. But all this confusion is…confusing!

So, let’s talk it out, or should I say, blog it out. I’ve narrowed down the top three questions I get asked most often:

1.) What is my ROI when using facebook as a marketing tool? – This is usually asked by various levels of upper management – your CEO’s/COO’s/VP’s/Director’s. Occasionally a very business-minded manager also ponders this out loud.

2.) Should my site(s) “do” facebook? – This is usually asked by someone who realizes that they NEED to be on Facebook – because everyone ELSE is thinking about it or already “DOING IT.”

3.) What should we (as sites) be “doing” on facebook? – This is usually asked by someone who has just opened up a facebook account and realizes they don’t know what to say or “do.” Their friend list consists of 22 people - 10 of whom are vendors, 8 are competitors, 1 is their mother, and the last 3, they *hope* are residents or prospects of their apartment community. OUCH.

Don’t get me wrong, there are a TON of other questions, but these are the ones I get asked most often. AND, very relevant questions for beginning users, intermediate users, and advanced users. As an industry, we need to understand these 3 questions – and GET IT – right.

HEAVY questions – this week, I will be writing a series of 3 posts to address each of these questions in a little more depth, but keeping each post at a reasonably short length. Hopefully I can make light of the  questions and have some fun while I’m at it! The good news: by asking these questions, you are on the right track to GET IT!

Don’t Get it? RENT SODA. GET IT!

-Daisy Nguyen in Minneapolis, Minnesota

CEO

RENTSODA-small

Business & Marketing Consulting to the Apartment Industry

Web: RentSoda.com   Email: Daisy {at} RentSoda(.)com

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Time to SHAKE IT UP!

I am a problem solver, so when people call me, it’s because they have a problem or in some instances, several problems. So, for me, problems are good for business. I love other people’s problems, as that means I can help. (at least in most cases!)

Lately, I have been getting calls regarding the market. We all know, the market has changed, and so many companies and people are having trouble changing to respond to this new economic environment. My conversations usually go something like this:

Caller: The market has changed, and my vacancy at XYZ Apartments is creeping up. We recently took a huge hit in August, and occupancy rates have never been this low before, and we have NO traffic. We’ve been trying everything – all the things we’ve done in the past that has worked for us, but this time, nothing is working. Do you have any ideas where else we can get traffic and help me with my vacancy?

WAIT a minute, let me get this right. You’re trying all the things that you’ve always done, and they aren’t working. Have you considered trying something different? A different market/economy calls for a new/revised marketing approach. If all your advertising sources aren’t working, it could be your advertising and approach.

Many people THINK they want to try something new, but they are still stuck on the “we’ve never done THAT before.” In talking with new or prospective clients, much of my initial conversations are centered around just getting everyone comfortable with trying something different. What is it about change that people are afraid of? If you haven’t already noticed, the times have changed without your permission. If all the old things aren’t working, if the market conditions have changed, doesn’t it make sense to:

Revisit … Revamp … Renew … Re-invent!

Folks, its time to SHAKE IT UP. The worse that could happen is that you might continue to be right where you’re at – as that is what the market demands. However, if you change to accomodate your market, you just COULD capture the attention, hearts, minds, needs of this new market. Imagine THAT! What would that mean for your property?

My next several blog posts will be centered around some small changes that can have a HUGE affect on your bottom line.

SHAKE IT UP!

Don’t Get it? GET IT!

-Daisy Nguyen in Minneapolis, Minnesota

CEO

RENTSODA-small

Business & Marketing Consulting to the Apartment Industry

Web: RentSoda.com   Email: Daisy {at} RentSoda(.)com

Become a fan of RENTSODA on facebook.  Connect with RENTSODA on LinkedIn!

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