As a consultant to the apartment industry, I am asked a LOT, “What’s fair leasing agent compensation? Is their a leasing commission structure you would recommend?” There is no easy or short answer to this question, so let’s take a round about way of discuss it, and then my next article will zoom RIGHT into [...]
Posts Tagged ‘Property Management Consulting’
New to the Apartment Industry/Job/Career? 4 Stages to an Epiphany!
Are you new to the apartment industry? New to your employer? New career? New promotion? On a new project? There are 4 stages that every NEWBIE goes through before becoming comfortable in the new position. When I first started at Dominium Management Services several years ago, I was lucky enough to take a class called “Managing for [...]
TOP 10 TIPS to Get the MOST Out of CRAIGSLIST Apartment Ads
Craigslist, when smartly used as part of your marketing/advertising campaign, can become one of your apartment community’s top traffic generators. If it’s not, you’re not getting the most out of your Craigslist ads. Here are the TOP 10 Things You Need to Know to Maximize Your Craigslist Ads for your Apartment Community: Generally, web traffic is [...]
Good Customer Service is Dead! Where is the LOVE?
You read it right -GOOD Customer Service is DEAD. Where is the LOVE? (Video: Black Eyed Peas — Where is the Love?) This is actually good news — If you are one of the few apartment communities that consistently provides good customer service, you are WAY ahead of the game. Even if you THINK you’re doing [...]
Lack of Motivation? Leasing Stalled? How to Change Your Tune
All this talk about a depression, soft market and price drops. OH MY! Not to mention pay freezes, working twice as hard for half as much traffic, it’s not a wonder that there is a lack of motivation out there. How do we change this and re-invigorate our teams, win leases, and enjoy our jobs [...]
Apartment Jobs: From Resume to Job Offer: How to get the CALL!
I LOVE American Idol. At the audition stage in the game, when the judges are trying to find the best talent in each city, in 10 seonds or less, they can tell whether someone MIGHT have what it takes to “Be The NEXT American Idol.” In some ways, American Idol is very similar to the [...]
Apartment Marketing: Get READY, Get SHARP – Call your ILS Account Rep!
1/12 of the year is over, and the clock is ticking. Have you made progress towards your occupancy goals, or have you started the year off already behind? Your PRIME leasing season is coming – are you ready? Whatever the case, the best way to maximize your upcoming leasing opener is to call your Internet Listing [...]
Personnel/Personal Development: Do You Have a Plan?
When it come to personnel development – do you have a plan? How about PERSONAL development – do you have a plan? Success comes from within. For an organization to be successful, in order for your apartment project to be successful, the success must come from within. At the very heart of each project, at [...]
2010 Trend: IN-Clearly Defined Job Descriptions; OUT-Jack-of-All-Trades
Lately, much of my work has been very operations oriented. In this time of economic turmoil, companies are returning to the basics. Companies that are still alive today are going back to the drawing board and spending some time to clearly define job descriptions & responsibilities. (picture provided by KateL366 on Flickr through Creative Commons [...]
Supervisors & Employees: Take Advantage of Your “Open Door” Policy
Are you a supervisor with an “open door” policy? Are you an employee that works for someone that has an “open door” policy? Are you maximizing the “open door” policy to be a better supervisor or better employee? “Open door” policies are not just for dispute resolution. A true open door policy is a communication [...]